Frequently Asked Questions

Ordering

Q. I am looking for a specific product, but I cannot find it on your site.
A. There are several possible reasons for this.
  • If you are looking for a Physicians Only product, you may not be able to see it because your account is not set up to grant you access to Physicians Only items.
  • Common names of single plants can vary widely. Try searching for the product using the Latin name instead.
Still can’t find what you’re looking for? Call Wise Woman Herbals’ customer service department at 800-532-5219.
 

Billing

Q. Can I pay with a check?
A. Yes. Checks should be made payable to Wise Woman Herbals, and sent to:
 
Wise Woman Herbals
PO Box 279?
Creswell, OR 97426
 
Your order will be shipped out when your check arrives.

Shipping

Q. How much do I need to order for free shipping?
A. Retail/Consumer orders over $100 receive free UPS Ground or US Priority Mail shipping within the Continental US. Note that bulk items do not qualify for free shipping unless the non-bulk portion of your order is over $100. Professional Orders require $175 minimum purchase to qualify for free UPS Ground or US Priority Mail shipping within the Continental US.

Product Information

Q. Do any of your products contain gluten?
A. The Celiac Sprue Association lists Wise Woman Herbals products as “gluten-free, except for Avena sativa (oat)". Products that contain Avena are:

  • Avena sativa
  • Avena Glycerite
  • Dry Bed Compound
  • Gingkola Tonic: Adrenotonic
  • Hypo-G Blood Sugar Support
  • Liquid Serenity
  • Male Tonic
  • Mood Enhancer
  • Sereni-Tea
  • Smokeless
  • Valerian Compound
 
Q. What is the Vitamin A / Vitamin E oil in your products derived from?
A. The oils are derived from non-GMO soy.
 
Q. How long after the date on the bottle can you still use this?
A. We do not recommend using any of our products past the expiration date. Extracts with low or no alcohol content do spoil like food. We have demonstrated through accelerated shelf-life studies that the concentration of active constituents decreases with the passing of time, resulting in the product losing its potency, vitality and efficacy.
 
Q. Do I need to refrigerate this product after opening it?
A. No. It is important to keep product out of direct sunlight and keep the lid on when it is not being used. The one exception to this is the suppositories, which need to be refrigerated in order to solidify, as they will soften at room temperature.
 
Q. Should I take your products with food?
A. Most herbal products should be taken with a small amount of water 30 minutes before a meal or two hours after. This is so the herbs can be assimilated into your body without interference from digesting food, caloric intake, etc.
  • Bitter formulas (Gentian, Bitter Tonic, Bittersweet Elixir) should be taken 15-30 minutes before meals to support digestion.
  • Juglans nigra and Juglans Paracide should be taken with meals to avoid nausea.
 
Q. How are people with blood sugar intolerance affected by glycerine based products?
 A. Wise Woman Herbals’ vegetable glycerine is from Palm kernel oil, which contains Polyol (naturally occurring sugar). Polyol is more easily metabolized by the body than is Sorbitol & Lycopiol and is hydrolyzed differently by the body than other more concentrated sugars. According to our supplier’s lead scientist, glycerine does not result in an insulin response.
 
Q. If your organic grain alcohol is corn based, how will people with corn allergies react to taking your products?
A. Only if someone has a “severe life-threatening allergy to corn” is there a need to steer them away from our Liquid Extracts containing corn-based Organic Grain Alcohol. Allergenicity to corn and protein residues are highly improbable with our products;
1. Due to the ethanol being 190 proof (95%) grain alcohol, the corn is totally benign. If there is some minute residue remaining, it is in trace amounts (parts per thousand or ppm). It is somewhat dependant upon the purity of the raw ingredients you start with. WWH only purchases the highest quality Certified Organic Grain Alcohol.
2 . The distillation process breaks down the protein matrix in the corn, which should totally eliminate the proteins and any potential for allergenicity. It is the proteins that cause the allergic response and they are denatured by the alcohol, so there should not be any protein residues remaining after distillation, especially if you begin with high quality raw ingredients.
3. The grain alcohol is highly purified during distillation, so there is no reason to be concerned about [protein based] allergens. Proof is no residues remain when evaporating the ethanol. Steven Dentali, PhD, Lead Scientist, American Herbal Products Association (AHPA) is convinced that allergens are not an issue with good quality 190 proof grain alcohol.
 
Q. Dosage: How do I determine the number of drops in a teaspoon and what is the equivalent of a dropper-full? 
A. The number of drops in a teaspoon will vary depending on the viscosity of the extract. A liquid extract with 45-60% alcohol content will equal about 120-160 drops per teaspoon. 
B. The number of drops in a dropper-full will vary depending upon the viscosity of the extract and the size of the dropper. The best way to determine the number of drops in a dropper-full is to fill the dropper and then count the drops the first time taking your remedy. Droppers come standard in most of our 1 & 2 oz liquid extract singles and compounds, and are available by request for an additional charge with our 4 oz liquid extracts.